Choosing your Exhibition Contractors
With so many exhibition contractors in the UK how do you choose?
Most exhibition contractors charge very similar hourly rates so you will need to measure their suitability in other areas before you make your final decision.
Listed here are a number of questions that might help you make your decision on which contractor builds your exhibition stands.
Company Profile
Q:
Are they members of a professional organisation such as ESSA (Event Supplier & Services Association)?
A: Access Displays have been ESSA Members for nearly 20 years.
A: Access Displays have been ESSA Members for nearly 20 years.
Q:
Are they a Limited Company or a Sole Trader?
A: Access Displays are a limited company founded in 1990.
A: Access Displays are a limited company founded in 1990.
Q:
Do they have public liability insurance of £5,000,000 required to work in exhibition venues within the UK?
A: Access Displays have full public liability insurance.
A: Access Displays have full public liability insurance.
Q:
Do they have Goods in Transit Insurance?
A: Access Displays have £50,000 worth of insurance for goods in transit.
A: Access Displays have £50,000 worth of insurance for goods in transit.
Q:
Do they have a company health and safety policy?
A: Access Displays have an externally audited health and safety policy.
A: Access Displays have an externally audited health and safety policy.
Q:
Are they financially sound or could they stop trading once they have received your deposit?
A: ESSA Bond of Guarantee Certificate. You can find this at www.accessdisplays.co.uk/beca.htm.
A: ESSA Bond of Guarantee Certificate. You can find this at www.accessdisplays.co.uk/beca.htm.
Q:
Do they employ their own work force or are they using subcontractors?
A: Access Displays employ their own full time staff who supervise any subcontract work.
A: Access Displays employ their own full time staff who supervise any subcontract work.
Q:
Are their subcontractors insured and work to best industry practice?
A: As ESSA Members Access Displays are bound under ESSA Quality Service Charter Certificate. You can find this at www.accessdisplays.co.uk/beca.htm.
A: As ESSA Members Access Displays are bound under ESSA Quality Service Charter Certificate. You can find this at www.accessdisplays.co.uk/beca.htm.
Q:
If they are storing your exhibition stand is the building insured, dry and secure?
A: Access Displays has 40,000 sqft of dry and insured storage facility.
A: Access Displays has 40,000 sqft of dry and insured storage facility.
Q:
Will they supply contact details and references of similar customers?
A: On Request - Please also see our case study section.
A: On Request - Please also see our case study section.
Q:
Are they familiar with International Exhibition Hall rules?
A: Access Displays builds over 50,000 sq feet of exhibition projects in 30 different countries every year.
A: Access Displays builds over 50,000 sq feet of exhibition projects in 30 different countries every year.
Q:
Do they have exhibition partners in America in order to comply with strict Union rules?
A: Access Displays have partners across the globe - please see our worldwide partnerships.
A: Access Displays have partners across the globe - please see our worldwide partnerships.
Exhibition Stand Design and Build
Q:
Will they be able to interpret your exhibition design brief?
A: Our Exhibition design team have years of experience and are probably the best in the industry.
A: Our Exhibition design team have years of experience and are probably the best in the industry.
Q:
Can they give you options on your exhibition stand design, stand hire and purchase?
A: We offer more than just design and build, our designs and methods are sympathetic to different budgets and include both custom and modular systems.
A: We offer more than just design and build, our designs and methods are sympathetic to different budgets and include both custom and modular systems.
Q:
Is their work standard guaranteed and monitored by ESSA?
A: As ESSA Members, Access Displays are bound under ESSA Quality Service Charter Certificate. You can find this at www.accessdisplays.co.uk/beca.htm.
A: As ESSA Members, Access Displays are bound under ESSA Quality Service Charter Certificate. You can find this at www.accessdisplays.co.uk/beca.htm.
Q:
Do they have their own in house design team?
A: At Access we have a team of experienced exhibition designers.
A: At Access we have a team of experienced exhibition designers.
Q:
Are they already attending your exhibition with other clients?
A: Please see our Client list and exhibitions we are attending.
A: Please see our Client list and exhibitions we are attending.
Q:
Have they won any international design awards for their work?
A: Over 40 of our projects have won international awards for both design and best stand.
A: Over 40 of our projects have won international awards for both design and best stand.
Q:
Will their exhibition stand design service be free of charge?
A: We offer a completely FREE of Charge exhibition design service.
A: We offer a completely FREE of Charge exhibition design service.
Q:
Will you own the exhibition stand design or will it belong to a freelance designer or third party?
A: Our quotations offer the choice of both purchase or hire to suit your budget and requirement.
A: Our quotations offer the choice of both purchase or hire to suit your budget and requirement.
Q:
Have they the ability to change the stand configuration design to fit other stand layouts in the future?
A: Using the very latest design software we can design a custom or modular stand that can be reused time and time again in various configurations.
A: Using the very latest design software we can design a custom or modular stand that can be reused time and time again in various configurations.
Q:
Will they complete and submit free of charge health and safety, risk assessments, and electrical forms on your behalf?
A: Find out more about our project management service.
A: Find out more about our project management service.
Project Management
Q:
Will you be given a dedicated Project Manager as one point of contact for the duration of the project?
A: Find out more about our project management service.
A: Find out more about our project management service.
Q:
Will you be able to reach your exhibition project manager by telephone, mobile phone or email at any time of the day?
A: Find out more about our project management service.
A: Find out more about our project management service.
Q:
Will you be able to escalate issues or concerns to senior management?
A: At Access Displays we have a 90% client retention rate. In the unlikely event of an issue we have a policy for all customers to escalate concerns.
A: At Access Displays we have a 90% client retention rate. In the unlikely event of an issue we have a policy for all customers to escalate concerns.
Q:
Will you be able to visit their premises to discuss exhibition stand design ideas, colour visuals or 3d animations?
A: We welcome all customers to our premises where we can discuss ideas and see preliminary designs.
A: We welcome all customers to our premises where we can discuss ideas and see preliminary designs.
Q:
Will you be able see the exhibition stand pre built in their work shop?
A: We encourage customers to see their projects being built in our workshop.
A: We encourage customers to see their projects being built in our workshop.
Q:
Will your project manager be on site to sort out any snagging lists and hand over your exhibition stand at the show?
A: Our Project Managers are with you from the start to the finish of any project.
A: Our Project Managers are with you from the start to the finish of any project.
Q:
Will you be given a dedicated on site exhibition foreman at the venue?
A: Our onsite foreman will be able to make any last detail changes before the show opens.
A: Our onsite foreman will be able to make any last detail changes before the show opens.
Other Services
Q:
Are they familiar with the exhibition venue?
A: We have worked in thousands of exhibition halls across the globe and have many local contacts and friends to call on.
A: We have worked in thousands of exhibition halls across the globe and have many local contacts and friends to call on.
Q:
Can they arrange other services including audio visual equipment, furniture hire, floral and catering arrangements and on-site deliveries and services?
A: As part of our turnkey service and project management our job is to take responsibility for the complete event.
A: As part of our turnkey service and project management our job is to take responsibility for the complete event.
Q:
Will they arrange delivery to the stand of other collateral you require at the exhibition such as literature, brochures, give a-ways and other corporate stationery?
A: To help keep to your budget we always endeavour to ship other exhibition collateral with the main exhibition stand.
A: To help keep to your budget we always endeavour to ship other exhibition collateral with the main exhibition stand.
After Sales Service and Support
Q:
Will you have the opportunity after the exhibition to have a follow up meeting to discuss what worked and what could improve next time?
A: We believe our 90% customer retention rate is mainly due to the quality we provide and the service we supply. Working harder with existing customers is easier than finding new ones!
A: We believe our 90% customer retention rate is mainly due to the quality we provide and the service we supply. Working harder with existing customers is easier than finding new ones!
Q:
Do they have a project management system that holds all records regarding the exhibition stand for future reference such as designs, working drawings, graphic details and sizes, external suppliers purchase orders and exhibition manuals and forms?
A: For future reference we record designs, working drawings, graphic details and sizes, external suppliers purchase orders, exhibition manuals and forms.
A: For future reference we record designs, working drawings, graphic details and sizes, external suppliers purchase orders, exhibition manuals and forms.
Q:
Will they keep you regularly up to date with industry news and alert you of exhibitions that might be relevant to your industry?
A: All customers can subscribe to our regular news letters by emailing sales@accessdisplays.co.uk
A: All customers can subscribe to our regular news letters by emailing sales@accessdisplays.co.uk
If you would like to know more about why so many companies use Access Displays as their exhibition stand contractor or if you would like to speak to any of clients for references then please do not hesitate to Contact us.
